Policies – AnnaCustomDress

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Returns & exchanges

I gladly accept cancellations
Request a cancellation within: 2 days of purchase

I don't accept returns or exchanges
But please contact me if you have any problems with your order.

Returns and exchange details
Please keep in mind that your dress/vest will be made to order based on the information (measurements/color) you provide. Even our standard size dresses/vests are custom fit to your height. Also, our standard size chart is not a standard US size chart because we ship internationally so please refer to the measurements of each size. For example, don't assume you are a size 6 in our dresses just because you are a size 6 in everything else. We do not exchange dresses or accept returns because we cannot re-sell the dresses. We do not give refunds. We also do not reimburse for alterations. If you are unsatisfied with your dress, please contact me so we can mutually agree on a solution. Based on experience, I strongly suggest that you get measured by a professional to ensure correct measurements. Most of the time, the problem is the customer not knowing how to correctly measure themselves. You have up to 2 days after you order to cancel your order. After 2 days, I will not cancel the order and will not provide a full refund.

Shipping policies

Normally allow 10(5) days to make the dress(vest) and 3-5 days for the dress/vest to arrive. If you need it in a hurry, please contact me first.

You can see "processing time" and "shipping time" in each listing, like:
Receiving Time = Processing (10 days) + Free Shipping (7-15 days)
Receiving Time = Processing (10 days) + Expedited Shipping (3-5 days)

*If the required information is not provided at check out, it will cause a delay in the production time for your order.

Additional policies

1.There is no extra charge for made-to-order dresses. There may be an extra charge for custom made items that are originally standard sizes or one size fits all.
2.We add on an extra 2-2.5 inches to most floor length dresses to accommodate for heels. We do NOT add any length to one size fits all items or flower girl dresses. If you aren't wearing heels, please note this in your order. If you are wearing heels 3 inches or higher, please add the heel height to your order.
3.If you are ordering and you are apart of a bridal party, please be sure to specify that you are apart of "_____'s Bridal Party" when you order so we can ensure all bridesmaid dresses are identical.
4.If you do not include a color in your order, we will automatically assume you want the same color as the sample dress.